Privacy Policy
Last updated: January 2026
Information We Collect
We collect information you provide directly: name, email address, phone number, and booking details. We also collect technical information such as your IP address and browser type to ensure security and improve our services. Payment information is processed by our payment providers and is not stored on our servers.
How We Use Your Information
We use your information to: process and manage your bookings; communicate about your trips; send booking confirmations and receipts; improve our services; and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are kept for 7 years for tax and legal purposes. You may request deletion of your account data at any time, subject to legal retention requirements.
Your Rights (POPIA)
Under the Protection of Personal Information Act (POPIA), you have the right to: access your personal information; correct inaccurate information; request deletion of your information; object to processing of your information; and lodge a complaint with the Information Regulator.
Security
We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
We use session cookies to maintain your login state. We do not use tracking or advertising cookies. You may disable cookies in your browser settings, but this may affect the functionality of our service.
Contact
For privacy-related inquiries or to exercise your rights, contact our Information Officer at: privacy@pogisostours.co.za or +27 (0)11 XXX XXXX.